SmallBizGenius Analysis
HSN receives mixed feedback, with many customers reporting issues with order fulfillment and customer service. While some appreciate HSN's unique product offerings and easy pay options, the negative experiences often overshadow the positives.
Category Breakdown
Scores based on analysis of 232 recent reviews
Shipping and Delivery Issues
2.5/10Many reviewers report problems with shipping, including delayed deliveries, orders being cancelled without explanation, and packages not arriving despite tracking information indicating shipment. For example, several customers mentioned Christmas gift baskets ordered in early December not arriving by the promised date, causing significant frustration.
30 reviews mention thisCustomer Service
3.0/10Customer service experiences are frequently criticized, with reviewers describing representatives as unhelpful, unable to answer questions, and providing inconsistent information. Some customers reported spending excessive time trying to resolve issues, such as returns or order cancellations, with little success.
25 reviews mention thisProduct Quality
3.5/10Several reviewers expressed concerns about the quality of products purchased from HSN, with complaints about defective items, used products being sold as new, and items falling apart shortly after purchase. For instance, one customer received a used laptop with a previous owner's login information, while another's comforter ripped apart after a single wash.
20 reviews mention thisReturns and Refunds
3.0/10The return process is often described as difficult and time-consuming, with reviewers reporting long delays in receiving refunds and having to pay for return shipping in some cases. Some customers also mentioned encountering issues with prepaid return labels and not receiving credit for returned items.
15 reviews mention thisHSN Credit Card Issues
2.0/10Several reviewers complained about issues related to the HSN credit card, including credit limits being lowered despite on-time payments and difficulties getting approved for the card despite having good credit. One reviewer described the credit card application process as a "disagreeable experience."
8 reviews mention thisFalse Advertising/Pricing
2.5/10Some reviewers claim that HSN engages in false advertising, citing examples of misleading discounts and hidden subscription fees. One customer noted that a 15% discount was capped at $50, resulting in a lower actual discount than advertised.
7 reviews mention thisPositive Shopping Experiences
4.0/10A small number of reviewers reported positive experiences with HSN, praising the unique product selection, good deals, and helpful customer service. These customers often highlighted specific items they were happy with, such as clothing or household goods.
5 reviews mention thisPros & Cons
What Customers Love
"Hsn has more hits than misses in my opinion. It's my go to place for tall clothing."
"The interest free easy pay o..."
"After failing to get satisfaction from the service provider I contacted HSN for help and they immediately took care of the issue!"
"Struggled to find a comfortable well fitting bra. Purchased the Rhonda Shear lace, Gel Bra, put it on and I fell in love. Great fit, comfortable, just great."
Common Complaints
"Ordered 4 Christmas gift baskets the 1st week of December that were supposed to arrive by 12/15. Now, after calling HSN and checking status and having orders "expedited" they all say arriving by 12/..."
"HSN customer service associates can not answer any questions about estimated delivery dates. “I apologize. I am unable to answer that question.”"
"They sell garbage. They also turn down sound effects so the vacuum we purchase doesn’t sound like a jet plane. The shark stick corded vacuum is pos."
"returns take forever to get refunded, then you have to pay return shipping, Way, Way overpriced. Customer svc is terrible"
"FALSE ADVERTISING: Spin for 15% order discount is a sham. They top out the discount at $50 regardless of the purchase price which in my case equaled a 9% discount! Will never order again from HSN a..."
Common Questions About Hsn
Answers derived from customer review patterns
Is HSN legit and trustworthy?
Based on the reviews analyzed, HSN's legitimacy is questionable. While it's a real company that sells products, many customers report negative experiences with order fulfillment, product quality, and customer service. Some reviewers explicitly call HSN a "scam," citing issues like cancelled orders, defective products, and difficulty obtaining refunds. Therefore, potential customers should exercise caution and carefully consider the risks before making a purchase.
Based on 45 reviewsDoes HSN have good customer service?
The consensus from the reviews is that HSN's customer service is generally poor. Many reviewers describe customer service representatives as unhelpful, unable to resolve issues, and providing inconsistent information. Customers report long wait times, difficulty getting through to a live person, and a general lack of empathy or willingness to assist. However, a few reviewers did report positive customer service experiences, suggesting that the quality of service can vary.
Based on 35 reviewsIs HSN worth it for small business?
For small businesses, HSN is likely not a reliable vendor. The high number of negative reviews concerning shipping delays, product quality issues, and difficult returns suggests that partnering with HSN could lead to significant problems. Small businesses need dependable suppliers to maintain their own customer satisfaction and avoid disruptions. Given the risks associated with HSN, it's advisable for small businesses to seek alternative vendors with more consistent and positive customer feedback.
Based on 20 reviewsWhat is HSN's return policy like?
HSN's return policy appears to be a source of frustration for many customers. While they offer a 30-day return window, the reviews indicate that the return process can be difficult and time-consuming. Customers report delays in receiving refunds, having to pay for return shipping in some cases, and encountering issues with prepaid return labels. Some reviewers also mentioned not receiving credit for returned items, adding to the overall negative experience.
Based on 15 reviewsWhy are HSN orders getting cancelled?
Several reviewers reported having their HSN orders cancelled without a clear explanation. In some cases, customers were told that the cancellation was due to a flag from the fraud department, but were not provided with further details. Others were given conflicting information or no reason at all for the cancellation. This lack of transparency and communication surrounding order cancellations is a recurring complaint among HSN customers.
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